Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep your sessions secure. This policy covers the data we gather, how we store it, who sees it and how you can request changes or deletion.

Account data protectionPayment activity recordsSession security logsUser access rightsData retention limits
4777 BD How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Our Data Team

If you want to see what data we hold, ask us to correct something or request account deletion, our support channels are open every day. Email gets you a written reply with any documents attached; live chat handles quick questions about cookie settings or session logs in real time.

Team online

Email Support

Send your data request or privacy question to our support address and we'll reply within 48 hours with the information you asked for or the next steps if we need to verify your identity first.

Live Chat

Open the chat widget in the bottom corner to ask about cookie preferences, session data or how long we keep withdrawal records. Our team can walk you through account-privacy settings on the spot.

Account Panel

Log in and head to the privacy section under account settings to download your data export, toggle marketing preferences or submit a deletion request that we'll process within seven days.

DATA SAFEGUARDS

How We Protect What You Share

We encrypt your login credentials and payment identifiers in transit and at rest, restrict internal access to account data by role, and log every query so we can audit who viewed what. Session cookies expire after 30 days of inactivity, and you can clear them manually from the account panel anytime.

Storage Security

Account records sit in an encrypted database with access limited to operations and support staff who need it to handle verification, dispute resolution or technical troubleshooting. We never sell your data to advertisers.

Cookie Control

Essential cookies keep you logged in and remember your language choice. Optional analytics cookies track lobby navigation so we can see which game categories get the most attention. You can disable the optional set in account privacy settings.

Retention Policy

We keep account and transaction records for the minimum period our jurisdiction requires, then archive inactive accounts after two years. Request early deletion by contacting support; we'll confirm your identity and clear the data within 14 days.

Your Rights

You can ask for a copy of your data, correct outdated details, restrict processing for marketing purposes or delete your account entirely. Email our data team with your request and registered mobile number so we can verify it's really you.

Common Data and Privacy Questions

We collect your mobile number, email address, device identifier and IP address during signup, plus bKash, Nagad or Rocket transaction identifiers and amounts when you deposit or withdraw. We never store your wallet PIN.

Active account data stays live as long as you use the platform. Inactive accounts are archived after two years, and you can request early deletion by emailing support with your registered mobile number for identity verification.

We share withdrawal verification requests with our payment processor to confirm account ownership, and we may send anonymised, aggregated session data to game studios to improve lobby performance. We never sell your details to advertisers or marketing lists.

Yes. Log in, go to account settings and click the privacy section to download a data export, or email our support team and we'll send a copy within 48 hours once we verify your identity.

Submit a deletion request through the account panel or email our data team with your registered mobile number. We'll confirm your identity, close the account and clear your personal records within 14 days.

Essential cookies keep you logged in and remember language preference. Optional analytics cookies track which games you open so we can improve the lobby layout. Disable the optional set anytime in account privacy settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.